Horaex Support Hub
All Horaex smartwatches are manufactured to the utmost quality standards, ensuring a positive experience for all our customers worldwide.
We’ve developed this technical support guide to offer solutions to any issues you might encounter with your new smartwatch.
Understanding the functionality of your new product is crucial for maximizing its potential.
IF YOUR PROBLEM IS NOT COVERED IN OUR TROUBLESHOOTING GUIDE, PLEASE CONTACT OUR SUPPORT TEAM AT CONTACT@HORAEX.COM, AND WE WILL GET BACK TO YOU WITHIN 24 HOURS.
KEEP IN MIND THE FOLLOWING
Our smartwatches are engineered to endure extreme conditions and situations where other smartwatches may falter. However, they are not indestructible. We kindly ask that you refrain from subjecting your smartwatch to abuse tests in attempts to break it for entertainment purposes. Regrettably, we cannot offer replacements for products damaged in this manner.
While you can view SMS or social media notifications on your smartwatch, responding to them is not supported. This is due to the significant cost associated with implementing such a feature, which would substantially raise the price of our products. It’s important to note that no smartwatch on the market allows message replies at a price point below $500. Please bear this in mind.
All Carbinox smartwatches come equipped with built-in apps to enhance your experience. However, external app installation is not supported. As previously mentioned, certain features contribute to a fivefold increase in product costs, and we continuously strive to offer optimal solutions at the most competitive prices.
This applies not only to Horaex smartwatches, but to all smartwatches and activity trackers available in the market in general. Users may encounter a slight margin of error, typically ranging from 5-10% in stats accuracy. This discrepancy arises from the dynamic nature of our movements and the inherent looseness of smartwatches on the wrist. We appreciate your understanding in this matter.
Common Problems and Fixes
Ensure that you have the latest version of our Da Fit App installed. To confirm this, simply access the App Store or Play Store on your smartphone, locate the Da Fit app in the list, and tap the “UPDATE” button.
Please check that you have granted all necessary permissions for our app to establish complete pairing with your smartphone. Navigate to your phone settings, locate our app, and ensure that you have granted it all required accesses.
Verify that you have enabled full access to your Location for our app through your smartphone settings. This will optimize the app’s performance.
Confirm that your Bluetooth is paired with your smartphone. You can also verify this by opening the app and ensuring that the connection is successfully established.
Ensure that all settings within the Da Fit App are activated and functioning properly on your smartwatch.
Perform a factory reset on your smartwatch.
Uninstall the Da Fit App, reinstall it, and then reconnect your smartwatch.
Troubleshooting Connection Issues
If you move more than 10 meters away from your smartphone, the smartwatch will disconnect from your phone, requiring you to pair it again.
Network issues in your location may cause the smartwatch to disconnect from the phone.
If your phone is connected to another device via Bluetooth, you may need to reconnect the smartwatch to the app.
If your smartphone battery runs out, you may need to reconnect your smartwatch to the app.
If you do not keep the Da Fit app running in the background, the device may disconnect, necessitating reconnection.
Still Having Problems? Check The Answers Below 
Make sure to take off the sticky seal underneath the watch, so it does not interfere with the light sensor.
IF YOU ARE HAVING ONE OF THE FOLLOWING PROBLEMS:
- Screen blacks out.
- Smartwatch does not turn on.
- Screen freezes.
- Touch functions not working.